Refund Policy

Refund Policy – Fxvamp

Last updated: 14/11/25

Thank you for choosing Fxvamp. We sell digital products such as MetaTrader Expert Advisors (EAs), indicators, dashboards and educational files. Because access to these products is delivered immediately after purchase, all sales are generally final and non-refundable.

Nothing in this policy limits any rights you may have under the Australian Consumer Law or other mandatory laws in your country.

1. Digital products – instant access

Once payment is completed you are granted access to:

Download link(s) for your EA or other files
License / activation details (if applicable)
Setup or usage instructions

Because digital products cannot be “returned” once delivered, we do not offer refunds for:

Change of mind
Deciding you no longer want or need the product
Results that do not meet your trading expectations
Incorrect purchase where the product works as described
Failure to read the product description or requirements

Please make sure you read all descriptions and requirements carefully before purchasing.

2. Technical issues

We aim to ensure all products work as described when used on a compatible setup (e.g. correct MetaTrader version, broker type, VPS, etc.).

If you experience a technical issue, you must:

Contact us at [support@fxvamp.com]
Provide your order details, platform details and a description or screenshots of the issue
Allow us reasonable time to inspect, troubleshoot and assist with installation or configuration

If the product is functioning as described and compatible with your setup, no refund will be provided.

In rare cases where a verified technical problem is caused by us and we are unable to resolve it within a reasonable time, we may, at our sole discretion and subject to your non-excludable rights, offer a repair, replacement or partial/total refund.

3. Performance & trading risk

Our products are tools only. We do not guarantee:

Any level of profit, win rate or account growth
That you will pass prop-firm challenges or meet any specific trading objective

Market conditions, broker execution, slippage, spreads, VPS issues and user-defined settings can all affect results.

Because of this, we do not provide refunds based on trading performance, drawdown, failed challenges or financial losses of any kind.

4. Chargebacks

If you believe you have been charged in error, please contact us first at fxvampp@gmail.com so we can investigate.

Unauthorised or unjustified chargebacks may result in:

Immediate cancellation of your licenses and access
Blocking of future purchases from Fxvamp

5. Consumer rights

Fxvamp is based in Australia, and nothing in this Refund Policy is intended to exclude or restrict any rights you may have under the Australian Consumer Law or other mandatory consumer-protection laws in your jurisdiction.

Where such rights apply and cannot be excluded, our liability is limited, to the extent permitted by law, to:

Re-supplying the relevant service; or
Refunding the amount paid for that service.

6. How to contact us

If you have questions about this Refund Policy, or believe there is an issue with your order, please contact:

Fxvamp Support

Discord - https://discord.gg/kyEFGaFau4
Email: fxvampp@gmail.com
Website: https://www.fxvampp.com